SỰ HÀI LÒNG CỦA NGƯỜI CAO TUỔI KHÁM CHỮA BỆNH TẠI TRẠM Y TẾ XÃ PHƯỜNG, THÀNH PHỐ NAM ĐỊNH NĂM 2022

Abstract

Objective: To describe the current status of satisfaction of the elderly in medical examination and treatment at the Commune Health Centers, Nam Dinh city in 2022. Method: Cross-sectional description of elderly people receiving medical examination and treatment at the Commune Health Centers that meet national standards. Results: Medical examination and treatment at health stations in the age group 60-79 accounted for 80.6%, female 59.3%, common and chronic diseases accounted for 90.1%, use of health insurance accounted for 60.3%. Average score of satisfaction on behavior, professional capacity 4.25; Service accessibility 4.23; Facilities and means of service 4.01; Information transparency 3.94; Service delivery results 3.55. The elderly are satisfied with service access 66.8%; Facilities and means 49.6%; Attitude, professional capacity 67.1% and comprehensive satisfaction 46.2%. Conclusion: Satisfaction index is quite high among the elderly who receive medical examination and treatment at the Commune Health Centers that meet National Standards.