Article Sidebar

pdf
Date Published: 18/09/2023
Abstract Views: 410
Views pdf: 306
DOI: https://doi.org/10.51298/vmj.v530i1.6616
Issue
Vol. 530 No. 1 (2023)
Section
Các bài báo
How to Cite
Trần, T. L., & Cao, Ánh N. (2023). THE CURRENT SITUATION OF EXPERIENCE OF INPATIENTS AT NAM DINH GENERAL HOSPITAL. Vietnam Medical Journal, 530(1). https://doi.org/10.51298/vmj.v530i1.6616

THE CURRENT SITUATION OF EXPERIENCE OF INPATIENTS AT NAM DINH GENERAL HOSPITAL

Thị Lý Trần1,, Ánh Ngọc Cao2
1 Lung central hospital
2 Nam Dinh Provincial General Hospital

Main Article Content

Abstract

Background: Patient’s feedback about their experience when they used healthcare services is an important information source that helps improve the quality of healthcare facility. Objectives: Describe the current situation of experience of inpatients at Department of General Internal Medicine, Nam Dinh General Hospital, in 2020. Methods: Cross-sectional survey. Results: 320 inpatients participated in the study. The results showed that, 81.1% of patients had normal experienced (from 6-8 points). 16.1% of patients had positive experienced (from 9-10 points). 2.8% of patients had poor experienced (from 3-5 points) and no patients had negative experienced (from 0-2 points). 96.0% of patients are willing to refer the hospital to others.

Article Details

Keywords

Patient’s experience, inpatients, hospitals

References

1. Wolf J., Niederhauser V., Marshburn D., et al. (2014). Defining Patient Experience. Patient Experience Journal, 1(1), 7–19.
2. Australian safety and quality framewwork for health care. (2010)
3. , truy cập: 29/5/2019.
4. Harrison R., Walton M., Manias E., et al. (2017). Patients’ experiences in Australian hospitals: a systematic review of evidence. Australian Health Review, 41(4), 419–435.
5. What Is Patient Experience?. , truy cập: 23/02/2020.
6. Soni Raleigh V., King’s Fund Centre (London E., and Picker Institute Europe) (2015), Patients’ experience of using hospital services: an analysis of trends in inpatient surveys in NHS acute trusts in England, 2005-13, .
7. Sự cần thiết phải khảo sát “trải nghiệm của người bệnh” thay vì chỉ khảo sát “hài lòng của người bệnh” tại các bệnh viện | Sở Y tế TP. Hồ Chí Minh.
8. , truy cập: 24/02/2020.
9. Bộ tiêu chí đánh giá chất lượng bệnh viện - Cục quản lý khám chữa bệnh.
10. , truy cập: 24/02/2020.