KHẢO SÁT HÀI LÒNG CỦA NGƯỜI BỆNH VỀ CÔNG TÁC CẤP PHÁT THUỐC TẠI KHOA DƯỢC BỆNH VIỆN PHƯƠNG CHÂU SA ĐÉC NĂM 2022

Abstract

Objective: Survey the satisfaction of outpatient patients with the dispensing of medicine by medical staff dispensing medicine in the pharmacy department of Phuong Chau Sa Dec Hospital. Research subjects and methods: cross-sectional descriptive study surveying 150 patients aged 15 - 60 years old receiving outpatient treatment at Phuong Chau Sa Dec Hospital from November 15, 2022 to November 30, 2022, surveying satisfaction satisfied with the 5-level Liker scale and NPS scale. Results: The results of a survey of 150 patients showed that patients' overall satisfaction with their drug purchasing experience at Phuong Chau Sa Dec hospital was rated at the highest level of very satisfaction with a rate of 63.3%. , satisfaction rate is 36.7%. There were no cases of patient dissatisfaction recorded. Also through the survey results of 150 patients, the recorded NPS index reached 80.7%. 80% of patients were willing to Ready to share the Phuong Chau Sa Dec brand in general and the hospital pharmacy in particular with friends and relatives. Conclusion: This is a desirable result in health care services. However, to continue to improve, maintain satisfaction as well as improve NPS index