SỰ HÀI LÒNG CỦA PHỤ HUYNH CÓ CON DƯỚI 5 TUỔI VỀ TIÊM CHỦNG DỊCH VỤ TẠI PHÒNG KHÁM ĐẠI HỌC QUỐC GIA HÀ NỘI NĂM 2017

Abstract

Objectives: To evaluate the satisfaction of parents of children under 5 years old with vaccination services at Hanoi National University Clinic in 2017. Methodology: A cross-sectional study was conducted with 410 parents of children under 5 years old who came for vaccination at the clinic 182 Luong The Vinh, from July to December 2017, using convenience sampling. Study subjects were requested to complete a pre-designed questionnaire combined with a scale to evaluate the satisfaction of outpatient patients. Results: The satisfaction proportion of parents about vaccination services is 74.6%. Among these, the proportion of parents with the highest satisfaction is about professional qualification and behavioral attitude of healthcare worker (87.3), followed by service results (86.1%), ability to receive Access to services (82.9%), transparency of information and procedures (78.3%), and the lowest is satisfaction with facilities at 76.8%. Conclusion: The study strongly suggested further research, combining qualitative interviews to learn more about parents' assessments of facilities and waiting times.