MỘT SỐ YẾU TỐ LIÊN QUAN ĐẾN SỰ HÀI LÒNG CỦA NGƯỜI BỆNH VỀ DỊCH VỤ KHÁM BỆNH YÊU CẦU TẠI KHOA KHÁM BỆNH, BỆNH VIỆN ĐA KHOA TỈNH THÁI BÌNH

Abstract

Objective: Analyze some factors related to to satisfaction of patients with medical examination Request at Outpatient Department, Thai Binh Provincial General Hospital in 2022. Method: A cross-sectional descriptive study, collected information on 400 patients through interviews using a pre-prepared questionnaire. Results: There is a relationship between the satisfaction of patients with the the service medical examination Request and the career factor, the examination day factor (OR = 2,59; 95%CI = 1,3-5,1) and 5 factors of satisfaction: Convenience in medical examination (OR=3,2; 95%CI=1,1-9,7); Waiting time in each medical examination segment (OR=29,5; 95%CI=12,9-67,2); Facilities and facilities to serve patients (OR=2,3; 95%CI=1,004-5,1); Behavioral attitude and professional capacity of medical staff (OR=19,6; 95%CI=5,9-65,8); Service delivery results (OR=8,9; 95%CI=2,1-38,6). Conclusion: There is a close relationship between the career factor, the examination day factor, 05 factors of satisfaction to the satisfaction of patients with the service medical examination Request at the Outpatient Department.