ĐÁNH GIÁ SỰ HÀI LÒNG CỦA NGƯỜI BỆNH VỀ CHẤT LƯỢNG CHĂM SÓC – PHỤC HỒI CHỨC NĂNG TẠI BỆNH VIỆN PHỤC HỒI CHỨC NĂNG HÀ NỘI NĂM 2017

Abstract

Introduction: Quality of care and rehabilitation is a very important factor for hospitals. The method of assessing patient satisfaction is one of the effective methods. Objective: "Evaluate satisfaction with the quality of care - Rehabilitation at Hanoi Rehabilitation Hospital in 2017". Methods: cross-sectional description of 101 inpatients. Results: Overall satisfaction with the quality of care - Rehabilitation was 87.6%. In particular, the patient satisfaction rate with the hospital's infrastructure and equipment is quite high (from 78.7 - 100%), patient satisfaction focuses on communication and interaction with the hospital. Medical staff, specifically: Communicating with Doctors 94.8%, with Nurses 98.2% and with Rehabilitation Technicians 95.1%. Patient satisfaction is low with the health education and consulting team, reaching only 68.3% for Nurses, 61.3% for Doctors and 57.2% for Rehabilitation Technicians. function. Conclusion: Overall patient satisfaction is relatively high (87.6%) determined based on the following factors: Waiting time, access and interaction with hospital staff, facilities, and equipment. device.