SỰ HÀI LÒNG CỦA NGƯỜI BỆNH VÀ MỘT SỐ YẾU TỐ LIÊN QUAN ĐẾN CÔNG TÁC CHĂM SÓC, PHỤC HỒI CHỨC NĂNG TẠI BỆNH VIỆN PHỤC HỒI CHỨC NĂNG HÀ NỘI NĂM 2017

Abstract

Introduction: Identifying factors related to patient satisfaction with care is one of the solutions to improve and enhance the quality of Hanoi Functional Hospital. Objective: Identify factors related to inpatient satisfaction with the quality of care - Rehabilitation at Hanoi Rehabilitation Hospital. Methods: 101 inpatient patients, cross-sectional descriptive design. Results: there is a statistically significant difference in the overall satisfaction rate for gender groups, education level, occupation and average income/person/month of Japanese households (p<0, 05). The group satisfied with the waiting time to access care and rehabilitation had an overall satisfaction rate 14.74 times higher than the unsatisfied group (p < 0.05); Patients in the group satisfied with communication and interaction with staff had an overall satisfaction rate 37.83 times higher than the unsatisfied group (p < 0.05); The group satisfied with facilities/equipment had an overall satisfaction rate 34.7 times higher than the group who were dissatisfied (p < 0.05). Conclusion: There is a statistically significant relationship between education level, occupation, average income in the patient's family and between 3 factors (time to access services, interaction with hospital staff and facilities) with patients' overall satisfaction with the quality of rehabilitation care.