ĐÁNH GIÁ TRẢI NGHIỆM CỦA NGƯỜI BỆNH NỘI SOI TIÊU HÓA BẰNG BỘ CÂU HỎI GESQ TẠI BỆNH VIỆN ĐẠI HỌC Y HÀ NỘI VÀ MỘT SỐ YẾU TỐ LIÊN QUAN

Abstract

Objectives: This study aims to describe the experience of patients undergoing gastrointestinal (GI) endoscopy at Hanoi Medical University Hospital using the Gastrointestinal Endoscopy Satisfaction Questionnaire (GESQ). Methods: A cross-sectional study was conducted on 251 patients undergoing GI endoscopy at Hanoi Medical University Hospital from December 2023 to March 2024. Patient information related to demographics, clinical information, endoscopy procedures, and endoscopy experience was collected through interviews and medical records. Patient experience was evaluated using the GESQ. Results:  The study recruited 251 patients with a mean age of 46.6 ± 15.4 years, males accounting for 47.8%. Alarming symptoms accounted for 32.7% of endoscopy patients. Endoscopy with anesthesia was indicated in 79.3% of patients, and additional procedures during endoscopy were performed in 29.9% of cases. The proportion of patients satisfied with endoscopy was 97.6%. Regarding information before and after endoscopy, 90% of patients found pre-endoscopy information easy to understand and useful. However, 81.3% felt they did not have sufficient opportunity to ask all their questions before the procedure, and 76.4% felt the same about questions related to additional endoscopic procedures. Age ≥ 60, endoscopy with anesthesia, and endoscopists’ experience were factors related to patietns satisfaction. Conclusion: GI endoscopy patients at Hanoi Medical University Hospital reported high levels of satisfaction. However, patients’ dissatisfaction was primarily due to limited opportunities to address all their concerns before and after the procedure