KHẢO SÁT SỰ HÀI LÒNG NGƯỜI BỆNH ĐẾN KHÁM CHỮA BỆNH TẠI KHOA KHÁM BỆNH - BỆNH VIỆN DA LIỄU HÀ NỘI NĂM 2022

Abstract

Objectives: To evaluate patient satisfaction with the outpatient clinic services at Hanoi Dermatology Hospital in 2022. Subjects and methods: A cross-sectional descriptive study was conducted to assess the satisfaction of 300 patients receiving medical care at the outpatient clinic of Hanoi Dermatology Hospital from April to August 2022. Results: The overall patient satisfaction rate was 79.11%. Satisfaction rates by aspect was: accessibility at 88.1%; transparency of information and procedures for medical examination and treatment at 69.1%; facilities and equipment serving patients at 84.8%; the attitude and competence of medical staff had a general satisfaction rate of 83.7%; and overall satisfaction with service delivery results was 83.7%. Conclusion: Overall, patient satisfaction with the outpatient clinic services at Hanoi Dermatology Hospital is quite good. However, some measures should be implemented to improve the quality of services at the outpatient clinic in the future.