NGHIÊN CỨU TỶ LỆ VÀ ĐÁNH GIÁ MỨC ĐỘ HÀI LÒNG CỦA NGƯỜI BỆNH ĐIỀU TRỊ NỘI TRÚ TẠI BỆNH VIỆN ĐA KHOA HOÀNG TUẤN NĂM 2024

Abstract

Background: Medical services are special services, including facilities, equipment, activities performed by medical staff such as medical examination and treatment procedures, and service attitude. treatment and results. According to the World Health Organization, the quality of health services affects patient satisfaction and vice versa. Through patient satisfaction, the effectiveness of services provided by hospitals and the health sector can be assessed provide. Objectives: Survey the current situation, rate and evaluate the level of satisfaction of inpatient patients at Hoang Tuan General Hospital. Materials and methods: An analytical cross-sectional descriptive study on 215 inpatients at Hoang Tuan General Hospital from March 2024 to July 2024. Results: The study collected information from 215 inpatients at Hoang Tuan General Hospital through questionnaire interviews (form 1). Research results show that 5 content groups achieve over 90% patient satisfaction rate. Conclusion: All content groups received a patient satisfaction rating of over 90%, with an average score of over 4.0. Two common characteristic factors related to satisfaction of inpatients at the hospital include: gender and form of payment (p<0.05).