ĐÁNH GIÁ CỦA NGƯỜI BỆNH TRONG QUÁ TRÌNH ĐIỀU TRỊ NỘI TRÚ TẠI BỆNH VIỆN HỮU NGHỊ VIỆT ĐỨC NĂM 2023

Abstract

Evaluating patient experience outcomes provides managers with important information to improve hospital quality and patient satisfaction. Objective: To describe patient experience regarding aspects of the treatment process and payment procedures during inpatient treatment at Viet Duc University Hospital in 2023. Methodology: A cross-sectional descriptive study of 208 inpatients at Viet Duc University Hospital using a tool developed by the United States Agency for Healthcare Research and Quality CAHPS with an available standardized Vietnamese version. Results: The percentage of patients with a positive experience regarding aspects of the treatment process was 67.5%, while the percentage of patients with a positive experience regarding payment procedures was 97.6%. Difficulties faced by patients during discharge procedures included long waiting times for payment, long waiting times for discharge papers, and distant or difficult payment locations. Conclusion: Patients reported a high percentage of positive experiences in both aspects of the treatment process and payment procedures; however, there were still some difficulties during discharge procedures.