MÔ HÌNH CẤP CỨU NGOẠI VIỆN TẠI BỆNH VIỆN ĐA KHOA QUỐC TẾ VINMEC PHÚ QUỐC: KẾT QUẢ - BÀI HỌC KINH NGHIỆM SAU 2 NĂM TRIỂN KHAI

Abstract

Objective: 1. Evaluate the results of implementing the pre-hospital emergency model at VMPQ in 2 years (2023-2024), 2. Summarize some practical experiences. Methods: Retrospective case description study. Result: 1. Results of implementing the pre-hospital emergency model: Number of patients admitted: 12,060, of which the male/female ratio: 52.3% compared to 47.7%, children patients accounted for 30.2%, adults 69.8%), patients are tourists: 45.45%, of which 65.5% are foreign patients. Triage: 1.2: 10.5%. Main pathological group: Digestive disorders (62.2%); Injuries of all kinds (20.02%); Viral fever (11.75%) and respiratory disease (8.34%). Procedures that have been deployed: Full range of procedures for HSCC, Neurosurgery, Orthopedics, NICU, providing good treatment results. Safely transporting 135 cases to domestic and foreign medical facilities; Results of quality indicators: 7/7 (100%) CL index (including customer satisfaction index) achieved the set target. 2. Some experiences: (1) Building appropriate models. (2) Optimize resources. (3) Monitor quality indicators. (4) Ensure continuity during emergency treatment, treatment, and patient transportation. Conclusion: (1) The results of implementing the CCTV model at VMPQ achieved the set goals (including quantity, quality of emergency care, treatment and customer satisfaction index). (2) The pre-hospital emergency model including Emergency, Treatment at the hospital , patient transport is consistent with PQ characteristics (within the next 5 years or more).