NGHIÊN CỨU SỰ HÀI LÒNG CỦA NHÂN VIÊN Y TẾ TẠI BỆNH VIỆN ĐA KHOA THANH VŨ MEDIC BẠC LIÊU QUÝ III NĂM 2024

Abstract

Objective: Describe the satisfaction of 639 staff at Thanh Vu Medic Bac Lieu General Hospital in the third quarter of 2024. Research method: Cross-sectional descriptive study conducted from June to August 2024, using the survey questionnaire issued by the Ministry of Health in 2019 to describe the satisfaction of medical staff. Results: The survey study on the satisfaction of 639 employees in the third quarter of 2024 at Thanh Vu Medic Bac Lieu General Hospital showed that, in general, the results of the criteria achieved an average score of 4.2. The overall satisfaction rate of medical staff (NVYT) is 83.84%. Criteria group A, satisfaction with the working environment of medical staff is 84.39%. Criteria group B, satisfaction with direct leadership and colleagues is 84.05%. Group C, satisfaction with internal regulations, salary and benefits is 81.21%. Group D, satisfaction with work, learning opportunities and promotion of medical staff is 84.09%. Group E, overall satisfaction with the hospital of staff is 85.48%. However, there are still some sub-items that account for more than 16% of staff who are not satisfied, especially the criteria related to internal regulations, salary, benefits, work, learning opportunities and promotion. Conclusion: Medical staff at Thanh Vu Medic Bac Lieu General Hospital have high satisfaction related to 5 groups of evaluation criteria, however, there are still some criteria with low satisfaction level.