THỰC TRẠNG CHẤT LƯỢNG DỊCH VỤ KHÁM CHỮA BỆNH ĐÁP ỨNG SỰ HÀI LÒNG CỦA NGƯỜI BỆNH TẠI TRUNG TÂM Y TẾ KHU VỰC DẦU TIẾNG NĂM 2025

Abstract

Objective: A Cross-sectional study on the quality of medical examination and treatment services at Dau Tieng Regional Medical Center with the aim of describing the current status of medical examination and treatment service quality and satisfaction of outpatients was implemented from February 2025 to July 2025 on 247 patients. Method: Descriptive cross-sectional study. Results: All departments and rooms have not met the inpatient and hospital stay targets. The total quality score of 82 criteria is 254 points with an average score of 3.09. The overall satisfaction rate on the quality of medical examination and treatment services is 77.3%, the overall satisfaction index is 59.5%, the average overall satisfaction score is 4.07 ± 0.89. Some factors associated with higher overall dissatisfaction rates include age 46 - 60 years old being higher than 31 - 45 years old with OR = 2.21 (p = 0.013; CI95%: 1.12 - 4.38), distance to the Health Center from 1 - 10km and less than 1km being higher than over 10km with OR = 5.9 (p < 0.001; CI95%: 2.84 - 12.92) and OR = 8.06 (p < 0.001; CI95%: 2.49 - 26.24), not using health insurance being higher with OR = 2.1 (p = 0.01; CI95%: 1.14 - 3.87). Conclusion: Increase investment, design instruction boards, websites, especially find out the reasons why patients aged 46 - 60 or less than 10km from the Medical Center, not using health insurance are not satisfied so that timely solutions can be found.