SỰ HÀI LÒNG CỦA NGƯỜI BỆNH SỬ DỤNG DỊCH VỤ GIẢM ĐAU SAU MỔ KHỚP - CỘT SỐNG TẠI BỆNH VIỆN TRUNG ƯƠNG QUÂN ĐỘI 108

Abstract

Aim: Evaluation of patients’ satisfaction using post-operative relief pain service after underwent joint-spinal surgery at 108 Military Central Hospital. Subjects and methods: Employing cross sectional study, we have found that from 05/2019 to 06/2019, over 177 patients, who previously underwent joint and spinal surgery, haved used the hospital’s post-operative pain relief service. Results: Among the subject pool, male patients make up the majority, specifically 62.7%. The average age is 57.04 ± 13.12; 74.5% are above 55 years of age. Most are labourers and independent workers (67.7%). Overall satisfaction with the service is high (93.04%). The timing of service explanation is reasonable (96%), mainly conducted by the clinical department’s medical staff. Many patients report not being able to afford the costly service expense and wishes to be covered by health insurance (18%). Conclusion: Overall satisfaction level of patients in postoperative care is high (93.04). Service expense remains high and many wishes to be covered by health insurance. Patients’ complete awareness of the service is lacking.