CÁC YẾU TỐ TÁC ĐỘNG ĐẾN VIỆC NGƯỜI BỆNH ỨNG DỤNG TIỆN ÍCH CÔNG NGHỆ TRONG KHÁM NGOẠI TRÚ TẠI BỆNH VIỆN ĐẠI HỌC Y DƯỢC THÀNH PHỐ HỒ CHÍ MINH

Abstract

Digital health transformation in Vietnam, including solutions such as electronic medical records, self-service kiosks, and appointment booking applications, aims to improve the quality of healthcare and hospital management efficiency. Patients’ ability to use these digital tools is influenced by age, education level, place of residence, technology habits, and previous healthcare experiences. A cross-sectional study was conducted among 385 outpatients at the Outpatient Department, University Medical Center Ho Chi Minh City, from July to August 2025 to analyze factors associated with the use of digital health services. Data were collected via an online questionnaire assessing access to and use of digital health services, including kiosks, call center booking, UMC Booking/MedPro applications, UMC Care application, bank-integrated health cards, SMS notifications, and cashless payment methods. Results showed that patients residing in Ho Chi Minh City were 1.22 times more likely to use kiosks than those from other provinces or cities (p = 0.043), and UMC Care application usage also increased significantly (p = 0.001). Age, education level, occupation, and smartphone usage habits significantly influenced the use of digital health services (p < 0.05). The study emphasizes the importance of tailored communication, guidance, and support strategies for different patient groups to enhance access to and effective use of digital health services.