KHẢO SÁT SỰ HÀI LÒNG CỦA THÀNH VIÊN GIA ĐÌNH NGƯỜI BỆNH ĐỐI VỚI NHÂN VIÊN Y TẾ THUỘC BỆNH VIỆN BỆNH NHIỆT ĐỚI HẢI DƯƠNG NĂM 2019

Abstract

Objective: To assess the satisfaction of the patient's family members with doctors, nurses and other factors at Hai Duong Tropical Diseases Hospital in 2019. Subjects and methods: A cross-sectional descriptive study of 72 patient's family members, who were treated at Hai Duong Hospital for Tropical Diseases in 2019. Results and conclusion: Level of satisfaction of patient's family members with doctors:  examines and explains the condition, diagnoses and directly treats 98.57%. Level of satisfaction of patient's family members with nurses: Disseminate necessary information when entering the hospital and during treatment (100%); Having words, gestures, and friendly attitude towards patients and patient's family members (98.61%); Consulting patient care regime is (100%); Dedicated to helping patients, patients without suggestions, asking for gifts (97.22%); Publication of drugs (95.83%) and instructions on drug use (100%). Level of satisfaction with other factors of the Hospital: Quick administrative procedures (100%); Hygiene (94.45%); Modern infrastructure and equipment (65.28%).