NGHIÊN CỨU TỔNG QUAN HỆ THỐNG VỀ ĐÁNH GIÁ KĨ NĂNG THỰC HÀNH NGHỀ NGHIỆP CỦA NHÂN VIÊN BÁN HÀNG TẠI CÁC NHÀ THUỐC TƯ NHÂN

Abstract

Community pharmacists (CP) are an important factor in the operation of health system to ensure public health, so it is necessary to ensure professional knowledge and cultivate professional practice skills (PPS). A systematic review of PPS assessment of community pharmacist (CP) at public pharmacies around the world is neccessary to provide a complete picture of the characteristics, PPS as well as the factors related to PPS of community pharmacists. Systematic review was performed according to PRISMA standards on Pubmed, Cochrane and Research Gate databases using appropriate statements, keywords and inclusion and exclusion criteria. Data on characteristics of studies and PPS of CP were extracted and aggregated. In the 6 selected studies, there are 4 studies using play-role method of buyer, 2 self-assessment survey studies and covert observations. The questioning skill and collecting information from patients has a high rate ranging from 1,7% to 73,3% between countries. The counseling skill - providing information in Vietnam has the lowest level with only 10% and not a single CP consulting patients visiting a health professional, while this skill is found in European countries and Australia with high level. The consulting skills of CP are very high in Germany and weak in Vietnam and Jordan. This result helps to guide more appropriate judgments in education and training as well as community pharmacist management in Vietnam.