ĐÁNH GIÁ CHI PHÍ LỢI ÍCH CỦA VIỆC TRIỂN KHAI HỆ THỐNG ĐĂNG KÝ KHÁM BỆNH NGOẠI TRÚ TRỰC TUYẾN TẠI KHOA KHÁM BỆNH, BỆNH VIỆN ĐẠI HỌC Y DƯỢC TP. HCM

Abstract

Background: Many online services have been deployed on the basis of 4.0 technology application, including the registration of online outpatient medical appointments on the Internet platform (ORS). The University Medical Center of Ho Chi Minh City (UMC) is one of the early adopters in implementing the above model. The focus of this study is on the use of Cost-benefit Analysis with Benefit Cost Ratio and Net Present Value assessments to provide practical evidence in the application of information technology to build the smart hospital model and smart medical management at UMC, thereby replicating this model for other medical examination and treatment facilities in Vietnam. Objectives: Assessment of the costs and benefits of the online medical examination registration system at The University Medical Center HCMC's Outpatient Department. Methods: All costs related to medical examination registration are used in the form of online and regular, benefits from service providers (UMC) and customers (patients) with a time frame of analysis in 12 month (from January 1, 2019 to December 31, 2019) and the study takes into account benefits in the next 5 years and 10 years. Results: Initial investment costs (in 2019) are in the range of 10 billion VND and annual operating costs are in the range of 5.6 to 6.6 billion VND; The hospital's benefits when implementing ORS increased from about 3.7 billion VND to about 9.9 billion VND over the years. Consclusions: Our study found that the hospital benefits from deploying the ORS over time (from 2019 to 2021) are obvious, and this benefit grows steadily over time from the start of the investment to the time of implementation.