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PSYCHOMETRIC PROPERTIES OF THE COMMUNICATION ASSESSMENT SCALE TO EVALUATE COMMUNICATION SKILLS AMONG HEALTHCARE WORKERS
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Abstract
Objective: to examine selected psychometric properties of the Communication Assessment Tool – Vietnamese version (CAT-V). Methods: participants of the study were 221 patients who came for health examinations at outpatient wards of Thai Nguyen National Hospital. Patients were invited to participate in the study after they have completed all procedures of their health-check visits. Data was collected by self-administered questionnaires. Results: the results showed that the CAT-V had good psychometric properties. The internal consistency coefficient (Cronbach’s alpha) was 0.89 and the corrected item total correlations ranged from 0,50 to 0,68. Exploratory factor analysis found that 14 items of the scale form a single factor, with the factor loadings varied from 0.56 tới 0.74. Conclusions: the CAT-V meets the quality requirements and could be used in future research. Further validation studies can examine other psychometric properties of this questionnaire.
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Keywords
patient communication, communication skills, communication skill assessments
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