SỰ HÀI LÒNG CỦA NGƯỜI BỆNH VỚI DỊCH VỤ Y TẾ TẠI KHOA ĐIỀU TRỊ THEO YÊU CẦU, BỆNH VIỆN PHỤ SẢN TRUNG ƯƠNG NĂM 2021

Abstract

Background: Patient satisfaction is one of the most important factors to determine service quality. The Department for required services is one of the pioneering departments in providing medical examination and treatment services according to the needs of patients at the National hospital of obstetrics and gynecology. A preliminary survey of the entire hospital shows that the satisfaction rate at the department is currently only good. It is necessary to conduct research to collect more evidence to determine the satisfaction rate of patients here, thereby building solutions to improve patient satisfaction. Objectives: Describe patient satisfaction with medical services in the department for required services, National hospital of obstetrics and gynecology in 2021. Study   design: cross-sectionaldescription. Results: The  study  on  200  patients  recorded:  the overall  satisfaction  rate  of  patients  was  76,5%. The satisfaction rate by aspect is: reliability (82,5%); responsiveness (80%);  assurance   (83%); empathy (83,5%), tangible (74,5%). Conclusion: The satisfaction level of the patients is quite good, it is necessary to implement some solutions to improve the service quality of the treatment department as required in the coming time.