SỰ HÀI LÒNG CỦA NGƯỜI BỆNH ĐIỀU TRỊ NGOẠI TRÚ TẠI KHOA KHÁM BỆNH, BỆNH VIỆN BƯU ĐIỆN CƠ SỞ 1 NĂM 2020 VÀ MỘT SỐ YẾU TỐ LIÊN QUAN

Abstract

A cross-sectional study was conducted on 250 outpatients who came for medical examination and treatment at the Outpatient Department, Hospital of Post and Telecommunications in 2020 to describe the satisfaction of outpatients and some related factors of outpatients. The research results show that the overall satisfaction rate of outpatients about the quality of health care services at the Outpatient Department is 80.4%. In which, the rate of outpatients satisfied with nursing care is 84.4%; the rate of outpatients satisfied with the doctor's medical examination is 83.6%; the rate of outpatients satisfied with administrative procedures and accessibility is 78.0%; the rate of outpatients satisfied with facilities, security is 75.6%. Research results also show that outpatients under 60 years of age have the ability to feel satisfied nearly 21 times higher than outpatients over 60 years old (OR=20,625; p<0.05) and outpatients who come for the second time or more were more likely to be satisfied 3 times higher than the outpatients who come to the Outpatient Department for the first time (OR=3,450; p<0.05).