SỰ HÀI LÒNG CỦA NGƯỜI BỆNH VÀ MỘT SỐ YẾU TỐ LIÊN QUAN ĐẾN SỬ DỤNG DỊCH VỤ KHÁM CHỮA BỆNH TẠI CÁC TRẠM Y TẾ HUYỆN BÀU BÀNG, BÌNH DƯƠNG NĂM 2019

Abstract

Introduction: The trend of selecting high-quality services for medical examination and treatment, choosing higher-level hospitals poses difficulties and requires the commune and ward health networks to constantly improve the quality of services to meet the needs increasing of the sick. Evaluation of patient satisfaction is considered a measure to measure the quality of health services, which is the basis for building health facilities and improving health care services. Objectives: To indentify the levels of the satisfaction of patients about health care services at of commune health centers at Bau Bang district, Binh Duong province. Method: A cross-sectional study was conducted on 326 who have being examined and treated outpatient treatment at Bau Bang district health station, Binh Duong province. Results: Most of respondents satisfied of health care service (the proportions of satisfaction were 79%). The results showed that patient’s satisfaction is related to age, marital status, accessibility, available facilities, quality of medical treatment and aspects of medical staff such as: ensure regulation of working time, attitude of medical staff. Conclusion: Most of respondents satisfied of health care service (the proportions of satisfaction were 79%), However, medical stations need to be fully equipped with equipment, medical staff should pay attention to working time to improve the satisfaction rate of patients.