ĐÁNH GIÁ SỰ HÀI LÒNG CỦA NGƯỜI BỆNH ĐỐI VỚI HOẠT ĐỘNG CẤP PHÁT THUỐC BẢO HIỂM Y TẾ NGOẠI TRÚ TẠI BỆNH VIỆN HỮU NGHỊ NĂM 2021

Abstract

Patient satisfaction with outpatient drug delivery is one of the factors to evaluate service quality. This is the goal of the study to determine the number of factors affecting patient satisfaction and the degree of influence of those factors on the health insurance granting activity that appeared at Huu Nghi hospital in 2021. A cross-sectional study was conducted on 270 patients. The questionnaire includes 22 variable observations and 5 factors that are guaranteed to be reliable with Cronbach's Alpha system > 0.7. The results of the discovery of positive factors (EFA) and the multivariable regression chain hoist show 5-factor effects and the degree of influence on patient satisfaction with outpatient drug dispensing activities in order of turn. are: attitude of dispensing staff (B = 0.179), drug dispensing procedures (B = 0.130), facilities (B = 0.119), dispensed drugs (B = 0.099), accessibility (B = 0.057).