KHẢO SÁT SỰ HÀI LÒNG VỀ VIỆC CẤP PHÁT THUỐC CHO BỆNH NHÂN NGOẠI TRÚ CÓ BẢO HIỂM Y TẾ TẠI TRUNG TÂM Y TẾ HUYỆN PHƯỚC LONG NĂM 2022

Abstract

Patient satisfaction with outpatient drug dispensing is one of the factors to evaluate the quality of pharmacy services at Phuoc Long district health center. A cross-sectional surveillance study was conducted on 400 outpatient patients at the hospital to assess their satisfaction. The questionnaire used in the research includes 5 factors with 20 observation variables ensuring reliability with Cronbach's Alpha coefficient > 0.7. The results of the Exploration Factor Analysis (EFA) showed five factors affecting patient satisfaction with outpatient pharmacy services, including accessibility, clear administrative formalities, facilities, medical staff attitude and results of drug dispensing services. The results of the study showed that the majority of patients were satisfied or very satisfied with the drug dispensing activities of the health center in Phuoc Long district.