SURVEY OF SATISFACTION OF TRAINING CUSTOMERS ON DEMAND AT HANOI GYNECOLOGY HOSPITAL 2021 - 2022

Thị Thanh Hòa Đặng 1,, Thị Lan Anh Trịnh 2
1 Hanoi Obstetrics & Gynecology Hospital,
2 Soc son hospital

Main Article Content

Abstract

Objectives: Describe the satisfaction of training participants according to their needs and find out some factors related to satisfaction of member stdying at Hanoi Obstetrics and Gynecology Hospital. Methods: A cross-sectional descriptive study, data from 232 students studying on-demand training courses at Hanoi Obstetrics and Gynecology Hospital from September 2021 to March 2022. Results: 148 students < 30 years (mean 29,6 ± 5,3 years). Nearly three – quarters of the students have an address to live/work in Hanoi. Most of the students have less tha 5 years of working experience. The research results also show that the overall satisfaction and each sub – item in the satisfaction assessment are positively correlated with each other. In which, the pair of subsections “Learning materials” with “Teachers” and “Learning materials” with “Class interactions” have a strong correlation, while in all other pairs there is a strong correlation very close correlation. Conclusions: Students' satisfaction with the course will lead to their continued study, attract new students and positively influence the advertising of training activities at Hanoi Obstetrics and Gynecology Hospital. Thus, in order to improve student satisfaction, the Training and Directing Center of Hanoi Obstetrics and Gynecology Hospital needs to pay attention to solutions from designing training programs to suit the needs of learners., to improve the quality and teaching methods of the teaching staff, to invest in building facilities for computers to operate.

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