ĐÁNH GIÁ SỰ HÀI LÒNG CỦA BỆNH NHÂN NỘI TRÚ TẠI KHOA PHỤC HỒI CHỨC NĂNG - BỆNH VIỆN ĐÀ NẴNG NĂM 2022

Abstract

Objectives: Evaluation of the satisfaction of inpatients treated at the rehabilitation department - Da Nang hospital. Subjects and Methods: 106 inpatients treated at the Department of Rehabilitation - Da Nang Hospital, from 5 days or more, agreed to participate in the study from February 2022 to July 2022; interviews based on the satisfaction assessment toolkit of the Ministry of Health issued in Decision 3869/QD-BYT dated August 26, 2019 on the issuance of the satisfaction survey form for patients and medical staff; The data were processed using the statistical software SPSS 20.0. Results: Overall satisfaction rate with medical examination and treatment services (80.1%), transparency of information and examination procedures (100%), service accessibility (98.1%), the attitude and professional competence of medical staff (92.5%), service delivery results (79.2%), facilities and methods service facilities (31.1%).  Conclusions: overall satisfaction with medical examination and treatment services, transparency of information and examination procedures, transparency of information and examination procedures, service accessibility, attitude and professional competence of medical staff economy accounts for a high proportion; Satisfaction on facilities and facilities is low.