MỨC ĐỘ HÀI LÒNG CỦA NGƯỜI BỆNH, NGƯỜI NHÀ NGƯỜI BỆNH ĐẾN KHÁM VÀ ĐIỀU TRỊ TẠI BỆNH VIỆN PHỔI TRUNG ƯƠNG

Abstract

Background: The quality of medical services and satisfaction of the patients are interrelated. Objectives: Describe the satisfaction of patients and their family who come for examination and treatment at the National Lung Hospital, in 2017. Methods: Cross-sectional survey, quantitative research. Results: There is a statistically significant difference (p<0.05) in the satisfaction between different patient groups: Satisfaction rate of patients who come to the clinic (39.5%); Inpatients (52.1%); Outpatients (19.6%); Patients’ family (46%). The field with the lowest satisfaction is access to medical services (38.4%). The field with the highest satisfaction is the condition of facilities and services (61.6%).