THỰC TRẠNG GIAO TIẾP CỦA ĐIỀU DƯỠNG, KỸ THUẬT VIÊN VỚI NGƯỜI BỆNH TẠI CÁC KHOA CẬN LÂM SÀNG

Abstract

Objectives: Communication between nurses and technicians in patient service is an indispensable indicator in evaluating hospital quality. The study was carried out to describe the current state of communication between nurses and technicians and patients at the Departments of Hematology, Biochemistry, Diagnostic Imaging, Functional Exploration, and Endoscopy of Thong Nhat Hospital. Method: The study was carried out from December 2021 to October 2022 with a cross-sectional descriptive study design, the researcher observed 138 communication sessions of 46 nurses and technicians in direct contact with patients at the hospital. Paraclinical departments use checklists.  Results: The use of honorifics, appropriate spacing, and instructions to provide information to the patient is rated as the highest. However, according to the standards of the Ministry of Health, the general regulations for health workers regarding the introduction of names and titles are very low (only 5%) and the use of communication sentences with the polite phrase "thank you" by nurses and technicians is rarely used (only 48.5%). There 80.6% of nurses and technicians with satisfactory communication skills.Conclusions: The reality of communication between nurses, technicians and patients is relatively high 80.4%, but the self-introduction of names, saying "thank you" is very low 5%.