NGHIÊN CỨU THỰC TRẠNG VÀ MỘT SỐ YẾU TỐ ẢNH HƯỞNG SỰ HÀI LÒNG CỦA NGƯỜI BỆNH VỀ KHÁM, CHỮA BỆNH TẠI BỆNH VIỆN ĐA KHOA CÀ MAU VÀ ĐÁNH GIÁ HIỆU QUẢ MỘT SỐ GIẢI PHÁP CAN THIỆP NĂM 2022-2023

Abstract

Background: This study was carried out to describe the current status of satisfaction of inpatients on medical examination and treatment and to evaluate the effectiveness of some interventions that contribute to improving patient satisfaction at the hospital. Ca Mau General Hospital. Objectives: 1. Describe the current situation and analyze a number of factors affecting the patient's satisfaction with medical examination and treatment at Ca Mau General Hospital; 2. Evaluating the effectiveness of some intervention solutions to improve patient satisfaction about medical examination and treatment at Ca Mau General Hospital. Materials and methods: Patients receive medical examination and treatment at Ca Mau General Hospital from October 2022 to June 2023. Cross-sectional descriptive study and intervention comparing before and after without control group and not in the same patient. Results: The rate of satisfaction in terms of accessibility before and after the intervention was 84.6% and 93.2%, respectively; aspects of information transparency and medical examination and treatment procedures before and after the intervention were 88.8% and 92.6%, respectively; aspects of facilities and facilities to serve patients before and after the intervention were 83.6% and 90.8%, respectively; aspects of attitude, professional capacity of health workers before and after intervention are 82.4% and 90.8%, respectively; the outcome aspects of service delivery before and after the intervention were 86.4% and 92.6%, respectively. There is a relationship between patient satisfaction and education level, place of residence. Conclusion: The satisfaction rate at Ca Mau General Hospital is 85.16%. After the intervention, the satisfaction rate of all aspects increased markedly.