BẮT NẠT TẠI NƠI LÀM VIỆC ĐỐI VỚI ĐIỀU DƯỠNG VÀ MỘT SỐ YẾU TỐ ẢNH HƯỞNG TẠI BỆNH VIỆN ĐẠI HỌC Y DƯỢC THÀNH PHỐ HỒ CHÍ MINH, NĂM 2023

Abstract

Objectives: Describe the state of bullying among nurses in the workplace and examine the influencing factors on this state at University Medical Center in Ho Chi Minh City (UMC). Research Methods: A cross-sectional descriptive approach, combining quantitative and qualitative methods, the Negative Acts Questionnaire-Revised (NAQ-R) was used in this study with a sample size of 220 nurses. In-depth interviews were be conducted with 10 nurses and 05 representatives leaders. Result: The prevalence rate of workplace bullying (WPB) among nurses at UMC was 40.4%. Among them, 31.8% experience bullying in the early stages, and 8.6% identified as victims of bullying behaviors. Job-related bullying was the most common, followed by bullying related to interpersonal relationships, and then physical bullying. Misunderstanding, poor communication, and inadequate management policies in the workplace were identified as the main causes of WPB. Conclusion: The findings suggest that the hospital needs to propose a reward-penalty policy related to WPB. It is also necessary to train in communication skills, and soft skills for handling situations when faced with bullying; ensure confidentiality and fairness in receiving information; organize awareness-raising campaigns about the role of nurses and inappropriate behavior in the healthcare environment.