THỰC TRẠNG VĂN HOÁ AN TOÀN NGƯỜI BỆNH CỦA NHÂN VIÊN Y TẾ BỆNH VIỆN ĐA KHOA LÂM ĐỒNG II, NĂM 2019

Abstract

Patient safety culture awareness and improvement helps managers to improve the patient safety at the hospital. This study aimed to investigate the situation of patient safety cultute at Lam Dong II hospital in 2019.This cross sectional study was conducted from February to September, 2019 using both quantitative and qualitative methods. The tool was NIH questionnaire including 12 sections on patient safety. 357 health workers participated to the quantitative study and 8 indept interviews were implemented. Results show that almost head of departments of the hospital cared about the patient safety.The majority of health workers was good in team work, self learning and support team members. One third of health workers considered that their departments had patient safety problems. Report on medical problems, open discussion were the issues of patient safety culture of the hospital. Only 50% of health workers think that their departments were safe for patient and only one third of health workers reported their medical faults. It was recommended that the hospital should encourage their workers to report medical faults and develop procedure for that.