THỰC TRẠNG THỜI GIAN CHỜ KHÁM BỆNH CỦA BỆNH NHÂN ĐẾN KHÁM TẠI KHOA KHÁM BỆNH BỆNH VIỆN ĐA KHOA TỈNH TIỀN GIANG NĂM 2023

Abstract

Background: organizing the medical examination process effectively can shorten patient examination time, especially waiting time. Objective: determine the waiting time for medical examination of patients coming for examination at the Examination Department, Tien Giang Provincial General Hospital, in 2023. Methods: cross-sectional descriptive study conducted on 266 patients coming for examination at Department of Examination, Tien Giang Provincial General Hospital, from March to August 2023. Results: the average total waiting time for medical examination was 147.85 ± 72.14 minutes. To go through a medical examination process, the patient must go through 6 waiting stages: waiting for reception, waiting for a doctor to examine, waiting for clinical examination, waiting to buy a medical examination card and pay for medical examination, waiting to pay for medicine, waiting to buy or receive medicine. The clinical readiness time needed to complete is the longest with 111.34 ± 28.89 minutes, the waiting time to buy medical examination vouchers and pay for clinical tests is the fastest with 15.54 ± 6.38 minutes. Conclusion: hospitals need to upgrade and complete the information technology system; plan to coordinate and increase human resources for the Medical Examination Department on peak days.