KHẢO SÁT SỰ HÀI LÒNG CỦA NGƯỜI BỆNH PHẪU THUẬT VỀ CHĂM SÓC ĐIỀU DƯỠNG TẠI CÁC KHOA NGOẠI, BỆNH VIỆN NHIỆT ĐỚI TRUNG ƯƠNG NĂM 2023

Abstract

Background: Patient satisfaction is one of the most important factors to determine service quality. The Department of Surgery of the National Hospital of Tropical Diseases Kim Chung campus is a new department established in 2018. Nursing in the department has been very focused, but most of the nursing staff lacks experience in caring for surgical patients because they are mainly transferred from infectious medicine care. The implementation of research is necessary to collect more evidence to determine patient satisfaction rates here, thereby developing solutions to improve patient satisfaction. Objectives: To describe the satisfaction of surgical patients with nursing care at the Department of Surgery, Central Hospital of Tropical Diseases, 2023. Subjects and methods: A cross-sectional descriptive study assessed the satisfaction of 175 patients. Results: The overall patient satisfaction rate was 74,29%. The satisfaction rate in each aspect: Administrative procedures and regulations of the faculty is 70,86%; reception 75,43%; attitude and communication of nurses is 82,29%; pre- and post-operative care was 79,43%; the lowest satisfaction rate is the ability to promptly respond to the needs of patients 69,14%; The highest satisfaction rate was emotional care activities accounting for 94,29%. Conclusion: The satisfaction level of the patients is quite good, it is necessary to implement some solutions to improve the service quality of the treatment department as required in the coming time