KHẢO SÁT SỰ HÀI LÒNG CỦA NGƯỜI BỆNH VỚI DỊCH VỤ KHÁM BỆNH CỦA PHÒNG KHÁM HIV PHAN THIẾT NĂM 2022

Abstract

Objectives: Describe patient satisfaction with medical examination services and identify some factors related to patient satisfaction with medical examination services of Phan Thiet HIV clinic in 2022. Subjects and methods: an analytical cross-sectional study. Results: Patient satisfaction with clinic conditions 100.0%; Satisfaction with the examination 100.0%; Overall satisfaction rate about testing services and drug dispensing of the clinic is relatively low 67.7%, satisfaction score about HIV pre-test counseling service (mean ± CI is 3.73 ± 0.76). points), counseling after HIV testing (mean ± CI 3.62 ± 0.74 points); relationship between occupation and patient satisfaction (p=0.024). Conclusion: the results of the survey of patients about satisfaction with medical examination services and identification of factors related to satisfaction contribute to a better improvement of service quality at the clinic so that patients can feel secure about the program. care and treatment for HIV/AIDS patients.