Article Sidebar
Views PDF: 109
SATISFACTION OF CAREGIVERS OF SICK CHILDREN WITH INPATIENT TREATMENT AT THE PEDIATRIC DEPARTMENT OF VINMEC HAI PHONG INTERNATIONAL GENERAL HOSPITAL IN 2023
Main Article Content
Abstract
The aim of the study is to evaluate the satisfaction and some related factors of caregivers of sick children receiving inpatient treatment at the Department of Pediatrics - Vinmec Hai Phong International General Hospital in 2023. Cross-sectional descriptive study design was conducted on 258 subjects. Data were collected using a face-to-face interview with a structured questionnaire. Data were analyzed using SPSS software version 20.0. Research results show that the overall satisfaction rate of caregivers about the time they have to wait at the hospital is 84.1%; satisfaction with the skills and attitudes of medical staff is 93.4%; Satisfaction with facilities and organization of departments is 93.4%; Patient satisfaction with cost transparency and health insurance is 94.6%; satisfaction with the quality of services provided at the hospital is 88.4%; Overall satisfaction with medical services is 74.4%. Some factors related to caregiver satisfaction include occupation, education level, having voluntary insurance, and gender (p<0.05). Based on the research results, we make the following recommendations: maintain and promote the quality of care in terms of attitudes and professional qualifications of nurses and doctors; streamlining administrative procedures in all stages contributes to reducing customer waiting time; pay more attention to inpatient care, recruit more high-quality human resources, expand the number of treatment beds to contribute to reducing waiting time for inpatient hospitalization of customers. Continue to maintain the link payment with voluntary insurance organizations, quick and convenient procedures help patients receive the fastest support for hospital expenses.
Article Details
References
2. Nguyễn Phương Hà, Bùi Thị Mỹ Anh, Nguyễn Hùng Vĩ (2020). “Sự hài lòng của người chăm sóc bệnh nhi 0-6 tuổi điều trị nội trú với dịch vụ khám chữa bệnh tại Khoa Nhi, bệnh viện Đa khoa Khu vực Cai Lậy, tỉnh Tiền Giang năm 2020 và một số yếu tố liên quan”, Tạp chí Khoa học Nghiên cứu Sức khỏe và Phát triển. 2020;4(04):32–9.
3. Vũ Thị Xuân Hoan (2020). “Sự hài lòng của sản phụ đến khám và sinh con tại khoa sản bệnh viện VINMEC năm 2020 và một số yếu tố liên quan”, Luận văn thạc sỹ
4. Beshir M, Tilahun T, Hordofa DF, Abera G, Tesfaye W, Daba KT, et al (2022), “Caregiver satisfaction and its associated factors in pediatric wards of Jimma University Medical Center, Southwest Ethiopia.” BMC Health Serv Res. 2022;22(1).
5. Charan GS, Selvi T (2019), “Parents’ satisfaction concerning their children’s care at tertiary hospital”, AMEI’s Current Trends in Diagnosis & Treatment. 2019;3(1):18–22.
6. Dawin T, Pergnparn U (2014), “Satisfaction from caregivers of children under age of five for Surgery Department of National Pediatric Hospital, Phnom Penh, Cambodia.” J Health Res. 2014;28:S113–9.
7. March CA, Muzumdar R, Libman I (2022) “How do virtual visits compare? Parent satisfaction with pediatric diabetes telehealth during the COVID-19 pandemic”, Front Clin Diabetes Healthc. 2022;2.
8. M Selvarajah T, Yamamoto E, Saw YM, Kariya T, Hamajima N. (2022) , “Satisfaction with health care services at the pediatric specialist clinic of the national referral center in Malaysia”: Cross-sectional study of caregivers’ perspectives. JMIRx Med. 2022;3(2):e33025.
9. Parasuraman, A., V.A. Zeithml, and L.L. Berry (1991), “Refinement and reassessment of the SERVQUAL scale”, Journal of Retailing, 1991. 67: p. 420-450.
10. Tlacuilo-Parra A, Vizcarra-Gutiérrez MR, Morgan-Domínguez Z, ernández-Cervantes AR, Ortega-Cortés R, Guevara-Gutiérrez E (2021), “Parental atisfaction with health care during child hospitalization at a social security facility in Mexico.” Bol Med Hosp Infant Mex. 2021;78(6).