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SATISFACTION OF CAREGIVERS OF SICK CHILDREN WITH INPATIENT TREATMENT AT THE PEDIATRIC DEPARTMENT OF VINMEC HAI PHONG INTERNATIONAL GENERAL HOSPITAL IN 2023
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Abstract
The aim of the study is to evaluate the satisfaction and some related factors of caregivers of sick children receiving inpatient treatment at the Department of Pediatrics - Vinmec Hai Phong International General Hospital in 2023. Cross-sectional descriptive study design was conducted on 258 subjects. Data were collected using a face-to-face interview with a structured questionnaire. Data were analyzed using SPSS software version 20.0. Research results show that the overall satisfaction rate of caregivers about the time they have to wait at the hospital is 84.1%; satisfaction with the skills and attitudes of medical staff is 93.4%; Satisfaction with facilities and organization of departments is 93.4%; Patient satisfaction with cost transparency and health insurance is 94.6%; satisfaction with the quality of services provided at the hospital is 88.4%; Overall satisfaction with medical services is 74.4%. Some factors related to caregiver satisfaction include occupation, education level, having voluntary insurance, and gender (p<0.05). Based on the research results, we make the following recommendations: maintain and promote the quality of care in terms of attitudes and professional qualifications of nurses and doctors; streamlining administrative procedures in all stages contributes to reducing customer waiting time; pay more attention to inpatient care, recruit more high-quality human resources, expand the number of treatment beds to contribute to reducing waiting time for inpatient hospitalization of customers. Continue to maintain the link payment with voluntary insurance organizations, quick and convenient procedures help patients receive the fastest support for hospital expenses.
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