ĐÁNH GIÁ KIẾN THỨC–THÁI ĐỘ–HÀNH VI BÁN LẺ THUỐC ĐIỀU TRỊ TRÀO NGƯỢC DẠ DÀY THỰC QUẢN CỦA NGƯỜI BÁN LẺ THUỐC TẠI THÀNH PHỐ HỒ CHÍ MINH

Abstract

Objective: To evaluate the knowledge–attitude–practice of pharmacists toward medication dispenses for treating gastroesophageal reflux disease (GERD) in community pharmacies in Ho Chi Minh City (HCMC). Methods: A cross–sectional descriptive study using simulated patient method on 413 in HCMC from December 2022 to May 2023. Results: The majority of pharmacists correctly answered the questions related to general knowledge about GERD and medication abuse. Knowledge of medication use principles, PPI resistance and medicine retail regulations achieved average scores. Most pharmacists understood the current situation of PPI abuse and encouraged customers to seek physicians for prescription. However, most pharmacists did not exploit patient’s medical history and advise on drug use. Some factors related to pharmacist's knowledge, attitude and practice included seniority with knowledge; number of working hours with their attitude; gender, professional qualifications, type of pharmacy with their practice. Conclusion: In general, the knowledge and attitude scores of pharmacists were from average to good while their practice scores wể still limited. Periodical training for pharmacists at community pharmacies can enhance knowledge, attitude and practice toward medication dispense for GERD treatment.