KIẾN THỨC VỀ MÔ HÌNH GIAO TIẾP AIDET CỦA ĐIỀU DƯỠNG TẠI BỆNH VIỆN VINMEC TIMES CITY NĂM 2023 VÀ MỘT SỐ YẾU TỐ LIÊN QUAN

Abstract

Objective: To evaluate the knowledge of the nurse-client communication model (AIDET) of nurses at Vinmec Times City hospital in 2023 and identify some related factors. Subjects and methods: A cross-sectional descriptive study was conducted from March 2023 to September 2023 with 360 nurses. Results: The rate of nurses with good knowledge of the AIDET model is 90%. Of which, the rate of nurses with good knowledge of content T (Thank you) is highest at 100% and content E (Explanation) has the lowest rate of good knowledge at 85.0%.  Some related factors include: nurses under 21 years old have good knowledge of the AIDET model 5.6 times lower than nurses in the 22-35 year old group (OR=0.18; 95% CI: 0 .05 – .59); Groups with college education have good knowledge of the AIDET model 5.3 times lower than groups with university degrees (OR=0.19; 95% CI: 0.09 - 0.46); Groups with postgraduate education have good knowledge of the AIDET model 3.3 times lower than groups with university degrees (OR=0.3; 95% CI: 0.09 - 0.91). Conclusion: This result is the basis for providing appropriate solutions to better implement the model, thereby improving customer satisfaction and the working style of medical staff in general and nurses in particular.