SỰ HÀI LÒNG CỦA NGƯỜI BỆNH ĐIỀU TRỊ NỘI TRÚ VỀ VIỆC SỬ DỤNG DỊCH VỤ Y TẾ TẠI TRUNG TÂM Y TẾ HUYỆN EA H’LEO, TỈNH ĐẮK LẮK NĂM 2023

Abstract

Background: Patient satisfaction is one of the important factors of evaluating health service quality in a medical facility. Every year, medical facilities often implement quality improvement solutions to improve health service quality in order to meet medical examination and treatment needs and satisfaction of patients. Objective: Evaluating the satisfaction of inpatients with health carre services at Ea H’leo District Medical Center in 2023. Research method: A cross-sectional descriptive study (n=304). Results: The overall satisfaction rate of inpatients with health care services was 87.6%. The inpatients’satisfaction rate about accessibility was 90.4%. The satisfaction rate regarding information transparency and medical examination and treatment procedures was 90.8%. The satisfaction rate with facilities and equipment to serve patients was 82.5%. The satisfaction rate with the behavior and professional capacity of medical staff was 91.7%. The satisfaction rate with service delivery results was 85.2%. Conclusion: The satisfaction rate of inpatients with medical services is relatively high, especially in terms of the behavior and professional capacity of medical staff.