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Date Published: 05/06/2024
Abstract Views: 310
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DOI: https://doi.org/10.51298/vmj.v539i1.9712
Issue
Vol. 539 No. 1 (2024)
Section
Các bài báo
How to Cite
Bùi, T. D., Đỗ, T. H. T., Đỗ, Q. V., & Phạm, L. A. (2024). ASSESSING THE RELIABILITY AND CONSTRUCT VALIDITY OF THE SERVICE QUALITY SATISFACTION SCALE OF PATIENTS VISITING OUTPATIENT CLINICS AT A FAMILY MEDICINE CLINIC IN LE VAN THINH HOSPITAL. Vietnam Medical Journal, 539(1). https://doi.org/10.51298/vmj.v539i1.9712

ASSESSING THE RELIABILITY AND CONSTRUCT VALIDITY OF THE SERVICE QUALITY SATISFACTION SCALE OF PATIENTS VISITING OUTPATIENT CLINICS AT A FAMILY MEDICINE CLINIC IN LE VAN THINH HOSPITAL

Trí Dũng Bùi, Thị Hoài Thương Đỗ, Quốc Vũ Đỗ, Lê An Phạm

Main Article Content

Abstract

Family medicine plays a pivotal role in fortifying grassroots medical capabilities. The assessment of individuals' contentment serves as a robust indicator for evaluating the quality of services offered by the Family Medicine practice network, inclusive of Family Medicine clinics, exemplified by the case of  Le Van Thinh Hospital's Family Medicine Clinic (PK Family Medicine LVT Hospital) in Ho Chi Minh City (HCMC). This study employed a cross-sectional research design involving 423 participants seeking medical evaluation at the Family Medicine Clinic of LVT Hospital in Ho Chi Minh City. The primary objective was to gauge individuals' satisfaction during medical examinations utilizing a 37-item scale characterized by reliability and validity in accordance with the SERVQUAL model. The evaluation of reliability encompassed both internal consistency, while structural validity was scrutinized through confirmatory factor analysis (CFA). The findings revealed a commendable Cronbach's alpha coefficient of 0.95, signifying the scale's substantiated content and structural validity, and establishing its robust internal reliability in assessing satisfaction levels associated with visits to LVT Hospital.

Article Details

Keywords

satisfaction scale, family medicine clinic, healthcare workers

References

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