THỰC TRẠNG CHẤT LƯỢNG HOẠT ĐỘNG TUYẾN Y TẾ CƠ SỞ TẠI TỈNH BÌNH DƯƠNG NĂM 2024

Abstract

Background: Primary healthcare serves not only as a healthcare provider but also as a pivotal force in addressing community health issues. Its role has become increasingly significant, particularly in the protection, care, and enhancement of citizens' quality of life. Objective: This study aims to evaluate the current status of primary healthcare quality in Binh Duong Province for the year 2024. Method: A cross-sectional descriptive study design was utilized, with data collected from reports from health stations, health centers, and the Department of Health of Binh Duong Province for 2024. Results: The average quality score for district and city health centers was 3.1 out of 4. The overall public satisfaction with healthcare services reached 92.5%, while patient and healthcare staff satisfaction was recorded at 63.7%. For health stations, 100% achieved an average score above 80% across 10 criteria, with 77 out of 91 stations meeting national health standards. Conclusion: Significant disparities in quality exist among health centers. While satisfaction rates are generally high, there are numerous criteria that require further improvement. All health stations scored above 80% based on the established criteria, with 84.6% meeting national health standards, indicating the need for remedial actions to address ongoing issues.