MỘT SỐ YẾU TỐ LIÊN QUAN ĐẾN MỨC ĐỘ TỰ TIN TRONG GIAO TIẾP CỦA ĐIỀU DƯỠNG VIÊN TẠI MỘT SỐ BỆNH VIỆN TỈNH THÁI NGUYÊN VÀ CAO BẰNG NĂM 2021

Abstract

Background: The level of confidence determines the effectiveness of nurses' communication. To increase self-confidence of nurses, it is important to identify factors associated with it. Therefore, this study was conducted to describe some factors related to nurses' confidence in some common communication situations. Methods: A cross-sectional was conducted with 125 nurses from hospitals in Thai Nguyen and Cao Bang province. The data were collected from March to April 2021. The self-administered questionnaire with 11 common communication situations were distributed to all the selected nurses to complete. In this study we apply the Likert scale which consisted of 4 levels, from very unconfident (0 points), normal (1 point), confident (2 points), to very confident (3 points). Total score is the sum of all questions’s score, with the maximum of 33 points. The higher the score, the greater the level of confidence. Results: the sample was composed by 125 nurses, of whom 80% had a moderate self-confidence in communication, with the average score was 21.49 ± 3.17. In addition, 20% of nurses were rated as highly confident, and there is no nurse rated as unconfident in common communication situations surveyed. The results showed that no statistically significant differences were found between the average score of different nursing groups, such as: nurse and head nurse, upper and lower 35 years old, working in clinical and paraclinical area, and nurse has been trained and has not been trained on communication before (p>0,05). Conclusion: The level of nurse’s confidence in some common situations is average. No evidence was founded for the role of factors including age, work unit, job position, and experience with previous communication training courses on self-confidence of nurses in communication.