KHẢO SÁT Ý KIẾN CỦA NGƯỜI BỆNH ĐỐI VỚI HỆ THỐNG ĐĂNG KÝ KHÁM BỆNH NGOẠI TRÚ TRỰC TUYẾN TẠI KHOA KHÁM BỆNH BỆNH VIỆN ĐẠI HỌC Y DƯỢC TP.HCM

Abstract

Background: Currently, in Vietnam, patients still mainly use the traditional form of medical examination registration, which consumes a lot of time and human resources for receiving registration, and at the same time does not receive high satisfaction from patients and their family members. Many previous studies have shown that the benefits of the online medical registration are superior to traditional registration. As a result, it is critical to implement the online medical examination registration system and evaluate the patient feedback at the Hospital's Outpatient Department. Objectives: Evaluation of patient knowledge and attitudes during the implementation of the online medical examination registration system at the UMC's Outpatient Department. Methods: Cross-sectional descriptive study, quantitative combined qualitative, the study was conducted on 672 patients from 18 to 74 years old who had come for examining at the Outpatient Department of Facility 1- University Medical Center Ho Chi Minh City between January and March of 2020. Results: When registering for a medical examination using online software, approximately 95% of patients are satisfied, and 75% believe that the registration service price is reasonable. After registering for an online medical examination, more than 99% of patients would like to introduce online registration for relatives and friends. Consclusions: Although there are still many difficulties in the implementation phase, the online medical examination registration system has been supported and trusted by a large number of patients. The hospital needs to promote the system to expand the use of this online registration form.