THỰC TRẠNG VỀ SỰ HÀI LÒNG VÀ CÁC YẾU TỐ LIÊN QUAN Ở NGƯỜI BỆNH ĐIỀU TRỊ NỘI TRÚ TẠI BỆNH VIỆN RĂNG HÀM MẶT TRUNG ƯƠNG HÀ NỘI - NĂM 2021

Abstract

Objectives: The aim of this study was to observe the current status of inpatient satisfaction and analyze the possible factors influencing patient satisfaction during hospitalization. Subjects and method: A cross-sectional investigation was conducted to obtain basic information about inpatient satisfaction, and statistical methods were used to describe and analyze the data. A total of 32 questionnaires were included in this study. A 5-point Likert scale rating was employed to assess items related to hospitalization care. Regression analysis was used to explore the relationship between predictors and the inpatients’ overall satisfaction. Results: The ratio of inpatients’satisfaction was 91.11%. Mean score of inpatients’ satisfaction was 4.52 (5 is the highest score). The most satisfying aspect of patient was behavior of staff (4.62 score). The least satisfying aspect of patien was hospital facilities (4.39 score).  The two strongest predictors of satisfaction for all dimensions were inpatient’s residence and length of stay. Conclusion: continuing to correct hospital totally to improve levels of patients’ satisfaction is needed.