XÂY DỰNG THANG ĐO SỰ HÀI LÒNG CỦA SINH VIÊN VỀ CHẤT LƯỢNG DỊCH VỤ ĐÀO TẠO TẠI TRƯỜNG CAO ĐẲNG Y TẾ BÌNH ĐỊNH

Abstract

Today, the brand of an educational institution depends on the quality of training services and the school's efforts to improve student satisfaction. For universities and colleges, information on student satisfaction helps the school make timely adjustments to improve training quality. The study was carried out to build up a scale of student satisfaction with the quality of training services at Binh Dinh Medical College. The study uses qualitative (theoretical overview and SERVQUAL model to build the initial scale and group discussion to build a preliminary scale) and quantitative (including Cronbach’s Alpha and EFA test) to calibrate the preliminary scale, thereby preliminarily assessing the reliability and validity of the scale and completing the official scale. The student satisfaction scale has been constructed with 6 factors, including responsiveness, empathy, assurance, reliability, tangible means, management capacity training, and satisfaction with 31 observed variables. The scale achieves reliability with all Cronbach's Alpha coefficients greater than 0.7 and total correlation greater than 0.3. EFA analysis showed the good quality of scale.