KHẢO SÁT VÀ ĐÁNH GIÁ THỰC TRẠNG ỨNG DỤNG CÔNG NGHỆ THÔNG TIN TRONG VIỆC QUẢN LÝ BÁN THUỐC KÊ ĐƠN Ở CÁC NHÀ THUỐC TƯ NHÂN TẠI THÀNH PHỐ HỒ CHÍ MINH NĂM 2021-2022

Abstract

According to Circular 02/2018/TT-BYT of the Ministry of Health on "Good Pharmacy Practices", until January 1, 2019, pharmacies are obliged to have equipment and implement information technology (IT) applications and network connection, but the application of information technology in pharmacies is still limited. The project aims to survey the information technology application in drugs sale management, assess the understanding and satisfaction level, analyze the curent situation, and propose improvements to the information technology application of management in GPP pharmacies in Ho Chi Minh City. The project surveyed pharmacists at GPP pharmacies within Ho Chi Minh City by interviewing and completing questionnaires. The results showed that pharmacies have applied information technology in ETC drug sales management, over 50% of which acknowledged and utilized the surveyed functions. However, the usage frequency varied between functions. Regarding the satisfaction level, the criteria’s total average score was over 3.50/5, but only a few criteria passed overall satisfaction rate above 3/5 which indicates that pharmacies are not really satisfied with the management software. In addition, problems such as the sale of prescription medicines without a prescription and rarely-used software functions still remain.