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Date Published: 13/11/2022
Abstract Views: 521
Views PDF: 502
DOI: https://doi.org/10.51298/vmj.v519i2.3687
Issue
Vol. 519 No. 2 (2022)
Section
Các bài báo
How to Cite
Thu Thuỷ, L. ., Thị Hiên, L. ., Quốc Thịnh, C. ., & Quang Tuyến, H. . (2022). COMPARING PATIENT SATISFACTION WITH THE QUALITY OF PHARMACY SERVICES AT PHARMACIES OF THE PHARMACY SYSTEM AT HANOI MEDICAL UNIVERSITY HOSPITAL. Vietnam Medical Journal, 519(2). https://doi.org/10.51298/vmj.v519i2.3687

COMPARING PATIENT SATISFACTION WITH THE QUALITY OF PHARMACY SERVICES AT PHARMACIES OF THE PHARMACY SYSTEM AT HANOI MEDICAL UNIVERSITY HOSPITAL

Lê Thu Thuỷ1, Lương Thị Hiên2, Chu Quốc Thịnh3, Hà Quang Tuyến2,
1 Hanoi University of Pharmacy
2 Hanoi Medical University Hospital
3 The Drug Administration of Vietnam, Ministry of Health

Main Article Content

Abstract

Objective: To compare outpatient satisfaction with the quality of pharmacy services at pharmacies of the pharmacy system at Hanoi Medical University Hospital. Subjects and methods: A cross-sectional study was caried out with 400 outpatients who came to hospital pharmacy. A self- administered questionnaire was used to collect data. SPSS 22.0 software was used to perform descriptive analysis. Results: The overall score mean of outpatient satisfaction with hospital pharmacy services was 8.78/10 (SD = 1.07). There was no significant difference in patient satisfaction with service quality at each pharmacy in system (p > 0.05). Conclusion: Patients are satisfied with the service at the pharmacy system of Hanoi Medical University Hospital. Some factors need to be improved at each pharmacy such as: pharmacy space, waiting time and price.

Article Details

Keywords

hospital pharmacy, satisfaction, pharmacy service

References

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