HÀI LÒNG CỦA NGƯỜI NHÀ BỆNH NHI TẠI KHOA HÔ HẤP BỆNH VIỆN NHI ĐỒNG 2 THÀNH PHỐ HỒ CHÍ MINH NĂM 2023 VÀ MỘT SỐ YẾU TỐ LIÊN QUAN

Abstract

Objective: Respiratory disease is common in children and one of the leading causes of hospitalization. The number of pediatric patients examined and treated for respiratory diseases is very large and young children need to be taken care of by family members, so the satisfaction of pediatric patients' families is a very important issue that greatly affects the quality of care at the Respiratory Department and Hospital .This study evaluating the satisfaction of pediatric patients' families and analyzing some related factors at the respiratory department, Children's Hospital 2, Ho Chi Minh City in 2023. Materials and methods: Cross-sectional study combining quantitative and qualitative analysis on 272 pediatric patients’ families at the Department of Respiratory 1, Children’s Hospital 2 from April 2023 – September 2023. Result: There are 59.9% female. Health insurance usage rate is 86.4%. The average satisfaction score for all criteria is 4.65 ± 0.35. The overall satisfaction rate for all criteria reached 71.3%. Average satisfaction score for each group of criteria: accessibility 4.60 ± 0.44, satisfaction rate 89.7%; Transparency of information and medical examination and treatment procedures 4.60 ± 0.44, satisfaction rate 96.3%; Facilities and instruments 4.52 ± 0.44, satisfaction rate 81.2%; behavioral attitude and professional competence 4.73 ± 0.36, satisfaction rate 98.5%; Service delivery results 4.71 ± 0.38, satisfaction rate 97.8%. Men have a level of satisfaction 1.9 times higher than women (1.1-3.3; p < 0.05), married people are 4.4 times more satisfied than unmarried people (1, 1-19.1; p<0.05), family members of pediatric patients paying without health insurance are 8.3 times more satisfied than family members of pediatric patients paying with health insurance (1.9 - 35.6; p < 0.001). Multivariable logistic regression shows that there is an association between overall satisfaction with all criteria and form of hospital fee payment (adjusted OR = 0.1; 0.02-0.6; p < 0.01). Conclusion: The level of satisfaction in behavioral attitude accounts for the highest rate, followed by the criteria of service delivery results, transparency of information and procedures, accessibility and the lowest rate is satisfaction with facilities and instruments. Factors significantly related to the overall satisfaction of pediatric patients' families include gender, marital status, and methods of payment of hospital fees.